Privacy policy

Privacy Policy

At Plushy Friend, your privacy is important. This policy explains how your personal information is collected, used, and protected when you visit or make a purchase from our website.

Information We Collect

When you visit the site, we may collect certain information automatically, such as:

  • Your device type

  • Browser information

  • IP address

  • Pages you view on our site

When you make a purchase, we collect the information necessary to complete your order, including:

  • Your name

  • Shipping address

  • Email address

  • Payment details (processed securely by our payment providers — we do not store card information)

How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and shopping experience

  • Comply with legal obligations

We do not sell or share your personal data for advertising purposes.

Cookies

We use cookies to help our website function properly and to understand how visitors use our site. Cookies help improve your experience, and you can disable them in your browser settings at any time.

Third-Party Services

We use trusted third-party services (such as Shopify, payment processors, and shipping providers) to operate our store. These services only receive the information necessary to perform their functions and are required to protect your data.

Your Rights

If you are located in the European Union, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your data

  • Withdraw consent at any time

To make a request, contact us using the details below.

Data Security

We take reasonable steps to protect your personal information and use secure systems to prevent unauthorized access.

Contact

If you have any questions about this Privacy Policy or how your data is handled, you can contact us